General Terms and Conditions

These General Terms and Conditions govern the Services and Products provided by DeskMe Oy to its customers. They apply to all customers unless otherwise separately agreed in writing. Customers with a separately signed enterprise agreement should note that such agreement takes precedence over these Terms where any conflict arises. Last updated: May 2026.

1. General

These General Terms and Conditions ("Terms") shall apply to the Services and Products provided by DeskMe Oy, unless otherwise separately agreed in writing between DeskMe Oy and the Customer. DeskMe Oy and the Customer are hereinafter collectively referred to as the "Parties" and independently as a "Party".

2. Definitions

• Agreement – These Terms and Conditions, together with any separately signed order form, subscription agreement, or enterprise contract between DeskMe Oy and the Customer.
• Customer – The business entity or organisation ordering the Services and/or Products from DeskMe Oy under the Agreement.
• Products – The hardware or other physical products related to the Service, as specified in the Customer's order or a separately agreed written agreement, and supplied by DeskMe Oy.
• Service – The desk, meeting room, or other resource reservation software system provided by DeskMe Oy, as described on the DeskMe website or as further specified in a separately agreed written agreement.
• Terms – These General Terms and Conditions.

3. Service

DeskMe Oy supplies the Service in accordance with what has been agreed with the Customer. DeskMe Oy has the right to produce the Service by any means it deems best, including its choice of working methods, technology, and processes. The Customer shall be responsible for obtaining all necessary applications, devices, and data connections for using the Service.

DeskMe Oy grants the Customer a limited, non-exclusive and non-transferable right to use the Service in accordance with these Terms. The Customer's right to use the Service and related documentation is valid for the duration of the Agreement. The Customer is not entitled to transfer or sublicense the right to use the Service or related documentation to any third party, unless expressly agreed in writing.

DeskMe Oy is entitled to release new and corrected versions of the Service and make changes to its functionalities, architecture, and use, provided that the Service is not materially altered. DeskMe Oy will endeavour to inform the Customer of any material changes at least thirty (30) calendar days in advance, except in the case of urgent changes such as data security updates. If the Service changes materially from what has been agreed, both Parties shall have the right to terminate the Agreement with thirty (30) calendar days' written notice.

The Service is available to the Customer as agreed, excluding periods of unavailability due to maintenance, updates, hardware or software faults, and Force Majeure events. Support is provided via email at support@deskme.com in English. Additional support languages and related fees shall be separately agreed between the Parties.

4. Products

Products are delivered in accordance with the Customer's order or separately agreed delivery terms. DeskMe Oy shall deliver Products to the Customer on the agreed date of delivery, accompanied by instructions in English. The Customer is responsible for installation unless otherwise agreed.

Title to the Products passes to the Customer upon full payment of the purchase price. Risk of loss or damage passes from DeskMe Oy to the Customer in accordance with the agreed delivery terms.

DeskMe Oy undertakes to repair, at no cost and without undue delay, all defects and errors in the Products reported in writing during the warranty period that are attributable to material, construction, or manufacturing defects, or to DeskMe Oy's or the manufacturer's instructions concerning use, maintenance, or cleaning. The warranty period is twelve (12) months from the date of delivery.

The warranty does not cover normal wear and tear, or defects attributable to:

• External factors such as accidents, electricity fluctuations, thunder, fire, or water damage;
• Misuse, negligence, or failure to follow instructions for use, maintenance, or cleaning;
• Alterations or repairs made by the Customer or a third party, or use of out-of-specification supplies; or
• Failure to comply with the operating environment specifications for the Products.

If a reported defect is found not to be covered by the warranty, DeskMe Oy is entitled to charge for diagnosis and repair in accordance with its then-current price list. DeskMe Oy's liability for Product defects is limited to fulfilling the warranty obligations under this section. Following expiration of the warranty period, liability is limited to the obligations under any applicable maintenance agreement.

5. Customer's Rights and Responsibilities

The Customer is responsible for all material it processes within the Service, including ensuring that such material does not violate the rights of any third party, contravene applicable legislation, or cause damage to DeskMe Oy or any third party. If an authority or third party demonstrates that violating material has been submitted through the Service, DeskMe Oy has the right, without prior notice, to delete such material and/or restrict the Customer's access to the Service.

6. DeskMe Oy's Rights and Responsibilities

DeskMe Oy is entitled to use the Customer's materials solely for the purpose of providing the Service and Products under the Agreement. DeskMe Oy shall keep the Customer's material confidential and shall not assign, disclose, or publish any such information to a third party without the Customer's consent, except as necessary for providing the Service or Products.

DeskMe Oy shall not obtain any rights to the material and data submitted by the Customer. DeskMe Oy has, however, the right to collect and store anonymous and aggregate data generated through the Service or Products during and after the term of the Agreement, for the purpose of developing the Service or Products, provided that such use does not compromise DeskMe Oy's confidentiality obligations.

7. Fees and Invoicing

Services and Products shall be invoiced monthly in advance, unless otherwise agreed. The payment term is fourteen (14) days net from the date of the invoice. Interest on delayed payment shall be determined according to the Finnish Interest Act in force at the time.

The Customer is responsible for raising any invoice disputes within seven (7) days of the date of the invoice. Prices include all applicable public charges effective at the date of signing, with the exception of VAT, which shall be added in accordance with current regulations.

Unless otherwise agreed, DeskMe Oy has the right to change the fees of the Services and Products at any time by giving thirty (30) days' prior written notice to the Customer. No prior notice is required for fee changes resulting from a change in law. DeskMe Oy may charge separately for customary and reasonable travel and accommodation costs and per diem allowances where applicable.

8. Intellectual Property Rights

A Party's pre-existing intellectual property rights are not altered, transferred, or assigned by virtue of this Agreement. All intellectual property rights in the Service and Products shall remain solely and exclusively with DeskMe Oy or its licensors. This includes all related documentation such as instruction manuals.

Any third-party material or standard software included in the Service or Products is subject exclusively to the terms and conditions of the relevant licensor, which are incorporated into these Terms by the Customer's acceptance of the Agreement.

The Customer shall not commercially exploit or make the Service, Products, or related documentation available to any third party, create derivative works, or reverse engineer any part of the Service or Products in order to build a similar or competitive product or service.

The Customer retains ownership and intellectual property rights in the data it stores in the Service. The Customer grants DeskMe Oy the right to process such data solely to fulfil its obligations under the Agreement.

9. Processing of Personal Data

The Customer agrees that DeskMe Oy, in order to perform the Service, may receive and process personal data concerning the Customer's employees, directors, private clients, and other third parties with whom the Customer has a business or marketing relationship. For the sake of clarity, the Customer is the controller of such personal data, and DeskMe Oy is the processor.

The Customer is responsible for complying with all applicable data protection legislation as the data controller, including obtaining any necessary permissions and consents. Where no separate Data Processing Agreement has been concluded, the processing of personal data is governed by DeskMe Oy's standard confidentiality terms and Privacy Policy.

10. Suspension of the Service

DeskMe Oy shall ensure the Service materially operates in accordance with the Service description and agreed service levels. DeskMe Oy is, however, entitled to suspend the Service completely or partly for the following reasons:

• Suspension is necessary for performing repairs, maintenance, or similar measures (DeskMe Oy shall notify the Customer in advance where reasonably possible);
• The Customer has not paid any due and correct payment within ten (10) days of a written overdue payment reminder;
• The Customer's actions have caused or are causing problems, threats, or damage to the Service or other users;
• DeskMe Oy has reason to suspect that the Customer's login credentials are unlawfully in a third party's possession;
• The Service is being or has been used for operations that violate the law or regulatory requirements; or
• The Customer is in breach of its obligations and has not corrected such breach within seven (7) calendar days of a written notice from DeskMe Oy.

11. Confidentiality

During and after the term of the Agreement, each Party may receive confidential information of the other Party. Such information may not be disclosed to external parties or used for any purpose other than meeting the obligations arising from this Agreement.

The confidentiality obligation does not apply to information that:

• Is generally available or otherwise public;
• Has been received from a third party without any obligation of confidentiality;
• Was already in the possession of the receiving Party prior to receipt, without any confidentiality obligation;
• Has been independently developed by the receiving Party without using the other Party's information; or
• Must be disclosed by law or regulatory requirement.

Each Party shall, upon termination of the Agreement or when no longer needed, cease using and return or destroy the other Party's confidential material, including all copies. Each Party may, however, retain material required by law or regulation.

The confidentiality obligations under this section survive termination or expiration of the Agreement for a period of five (5) years, unless applicable law requires a longer period.

12. Force Majeure

Each Party shall be released from its contractual obligations and its obligation to pay damages if compliance with a contractual obligation is prevented or delayed by a cause beyond its reasonable control ("Force Majeure"). This includes, but is not limited to, national states of emergency, labour disputes, fire, storms, natural disasters, authoritative rulings, damage to cabling by a third party, flooding, overvoltage in the power distribution network, disruptions to general data connections, or disruptions in the supply of energy or other essential materials.

A Force Majeure event experienced by a Party's subcontractor will also be considered a valid basis for release if the subcontracting cannot be sourced elsewhere without unreasonable cost or significant delay.

13. Limitation of Liability

Each Party is liable for direct damages caused by it to the other Party. The total liability of each Party shall be limited to the amount equal to the Service and Product charges for the three (3) months immediately preceding the breach of the Agreement.

Neither Party is liable for any indirect or consequential damages caused to the other Party, including lost profits or losses suffered by a third party. DeskMe Oy is not liable for damages arising from any delay, change, or loss of the Customer's material transmitted through the Service or Products.

14. Termination

Unless otherwise agreed, the Agreement is valid until further notice and both Parties have the right to terminate it with three (3) months' written notice.

DeskMe Oy has the right to terminate the Agreement with immediate effect if the Customer's use of the Service violates the Agreement and the Customer continues such violations. Either Party has the right to terminate the Agreement with immediate effect if the other Party:

• Has been declared bankrupt, has entered reorganisation or other insolvency proceedings, or it is otherwise evident that the Party cannot fulfil its financial obligations under the Agreement; or
• Has materially breached its obligations under the Agreement and has not corrected the breach within thirty (30) calendar days of receiving written notice.

15. Other Terms

These Terms constitute the entire agreement between the Parties regarding their subject matter and supersede all prior representations, understandings, agreements, or communications. Where a Customer has a separately signed enterprise agreement with DeskMe Oy, that agreement shall prevail in the event of any conflict with these Terms.

Amendments and changes to the Agreement are valid only if agreed in writing. The Agreement may not be transferred without the consent of the other Party, except to a corporation within the same corporate group or in connection with a business reorganisation.

Notices required under the Agreement shall be given in writing and are effective upon delivery. Parties are responsible for notifying each other of any changes to contact information.

DeskMe Oy is an independent contractor. Nothing in the Agreement makes DeskMe Oy an agent, employee, partner, or joint venturer of the Customer. Neither Party has the authority to bind or obligate the other Party.

DeskMe Oy has the right to use the Customer's name and logo as a reference in its marketing, provided such use does not violate the Customer's business or trade secrets or disclose any other confidential information.

16. Governing Law and Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of Finland.

Any dispute arising out of or relating to the Agreement shall first be sought to be resolved by negotiations between the Parties. If negotiations do not result in an agreement, the dispute shall be finally settled by arbitration in accordance with the Arbitration Rules of the Finland Chamber of Commerce. The number of arbitrators shall be three, nominated by the Arbitration Institute of the Finland Chamber of Commerce. The seat of arbitration shall be Helsinki, Finland, and the language of arbitration shall be English.

Contact Us

If you have any questions about these Terms and Conditions, please contact us at: support@deskme.com